Wellnergy Pet Shipping and Returns

Shipping policy

Processing time
Our goal is always to ship orders as quickly as possible, however, due to COVID-19, we have implemented changes to the way we pack & ship items to ensure that our team and our products continue to be safe – because of that, orders are currently shipping within 5-10 business days of receipt.

Please note: Shipping times shown at checkout refer to actual transit time, and do not account for processing time, or delays due to COVID-19

United States
We are happy to offer FREE shipping for domestic orders over $30, the choice will be available for your order when requirements are met.

Tracking and delivery confirmation are included with every order and will be sent via emailed after your order has shipped. If you selected USPS, please wait to contact us about your package until 3 weeks after receiving your shipping notification, as they will not allow a claim prior to that period.

Please note: UPS will only accept shipments to a valid street address and will not deliver to PO Boxes. Should you enter a PO Box, your order will be delayed until we receive a physical address. UPS does not deliver on weekends, please keep that in mind.

Lost or Damaged by the Postal Service
We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email, please contact us. We will look into your order details and can assist you in getting it straightened out with USPS. Thank you for your understanding with this.

Returned Mail
If a package is returned because the address provided was incorrect, we are not responsible for re-shipping. We will contact the buyer for the correct address, and the buyer will be responsible for the additional shipping and handling charges before we can send the package again.

Questions Regarding Shipping?
Please email us at support@emzotic.com.


Refund or Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Maintaining the highest quality standards comes first at Wellnergy Pets. We do not reuse or resell any product once it ships from our warehouse, so we cannot accept open returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need your product replaced because it arrived damaged or defective -- no problem. Simply contact us at support@emzotic.com and we will help you right away.